Privacy Policy

2. Information we collect

Information you give us

• Contact details: name, email, phone number and mailing or property address
• What you share in our forms: requests to talk, home value and consultation requests, free guide downloads, early access to new listings, MLS search links and referrals
• Lead magnet requests through Instagram, when you message us and give your name and email
• Your real estate goals: timing, budget range, neighborhoods and property details
• Messages, feedback and anything else you choose to send us
• Your marketing preferences and consents

If you refer someone, you give us their name and contact details. Please only share them if they’re expecting to hear from us.

Information from other sources

• Social media. When you follow, comment on or message us on Instagram, Facebook or other platforms, the platform’s own policy governs its handling of your data, and we treat what we receive under this policy.
• Referrals. Most of our business comes by referral, so a past client, friend or professional partner may share your contact details with us.
• Public and professional sources. Property records, MLS data and other public records.
• Keller Williams systems. Contact and transaction records are kept in KW Command, our client database.

We do not use any of this information, or let anyone use information obtained through us, to make decisions about your eligibility for housing, credit, insurance, employment or any other benefit that would require a consumer report under the federal Fair Credit Reporting Act.

Communication records

When you email, text or message us, we may keep message content, attachments, timestamps, delivery and read status, contact history and our notes. KW Command may sync with our email accounts, so emails with you may be stored there to keep accurate records and support follow-up.

Information collected automatically

When you use the Site, we and the companies that support it may collect device data (browser, operating system, device type, IP address, language and general location such as city or state) and activity data (pages viewed, time on page, links clicked, forms submitted, and whether you opened or clicked our emails). We use cookies, pixels and similar tools to do this; see Section 5.

3. How we use your information

• To serve you and run the Site: answering questions, scheduling calls, representing you in a purchase or sale, consulting, and sending administrative messages
• To manage our relationship: keeping records in KW Command, remembering your preferences and personalizing our service
• To deliver what you ask for: guides, MLS links, early access to listings, market updates and other resources, whether requested on the Site or through Instagram
• To stay in touch: follow-up and marketing by email, phone or text, only if you’ve opted in and as the law allows (unsubscribe anytime; see Sections 5 and 6)
• To advertise and measure: showing our ads, including to people who have visited the Site, and measuring how they perform (Section 5)
• To improve the Site: understanding how it’s used
• To meet legal duties: licensing, brokerage and record-keeping rules, and lawful requests
• For safety: protecting our rights and yours and preventing wire fraud and other harm
• To create anonymous data: removing details that identify you so we can analyze our business and report market statistics

4. How we use artificial intelligence

We use artificial intelligence (“AI”) tools to help run our business.

• Content. AI may help draft or polish property descriptions, blog posts, social posts, emails and ad copy. We review it, but it can still contain errors, so verify anything important before relying on it.
• Communications. AI may help us draft replies, sort incoming messages and answer common questions. Some automated replies may go out without individual review.
• Analysis. AI may help us spot homes that match your stated preferences, read market trends and time our messages. This is information, not professional advice, and AI never makes a decision with a legal or similarly significant effect on you.
• Your choices. You can ask whether AI was used in something we sent you, ask a person to review any AI-assisted recommendation, and send us feedback (Section 10).

5. Sharing, cookies and advertising

We don’t sell or rent your personal information. We share it only as described here:

• Our team and brokerage: JAM Worldwide team members and Keller Williams Peachtree Road, as needed to serve you and meet brokerage and regulatory requirements
• Transaction parties: at your direction, the other side’s agent, lenders, closing attorneys, inspectors, appraisers and similar professionals
• Professionals you ask us to connect you with, like a lender or inspector
• Service providers that support the business: our website host, KW Command (CRM), email and text delivery, Google Calendar for scheduling, AI tools, and analytics and advertising platforms
• Professional advisors: lawyers, accountants and insurers, as needed
• Legal and safety: when required by law or to protect our rights or someone’s safety
• Business transfers: in a merger, sale or reorganization, with the recipient asked to honor this policy

We never share your phone number or text-message consent with anyone for their own marketing, and we don’t upload phone numbers to advertising platforms.

Tools on our Site

These run on the Site and may collect information under their own privacy policies:

• Meta Pixel (Facebook and Instagram): measures how people find and use the Site and helps show and measure our ads on Meta
• Google tag (Google Analytics and Google Ads): measures Site traffic and helps show and measure our ads on Google
• Homebot: home value tracking, if you choose to sign up
• Instagram feed widget: displays our latest Instagram posts
• All-in reviews widget: displays client reviews
• Google Calendar: booking a call with us

Cookies and analytics. Cookies and similar tools keep the Site working, remember your settings and show us how visitors use it. Our emails may contain pixels that tell us whether an email was opened or a link clicked.

Advertising. We may share device identifiers, browsing activity and ad interactions with advertising platforms, including Meta and Google, to show you relevant ads, measure results, track conversions and build audiences of similar people (“lookalike audiences”). You may see our ads on other sites based on your activity. Some state laws call this “sharing” or “targeted advertising,” and you can opt out.

Your choices, including Do Not Sell or Share

• Opt out of targeted advertising and sharing: email Connect@JAM-WorldWide.com with the subject line “Do Not Sell or Share.” We honor it for that browser and device and, where we can reasonably link the request to you, across your other interactions with us.
• Global Privacy Control: we treat a GPC signal from your browser as a valid opt-out for that browser and device.
• Do Not Track: we don’t respond to Do Not Track signals, but we do honor GPC.
• Cookies: most browsers let you block or delete cookies; you can also limit ad tracking in your phone’s settings.
• Platform settings: adjust ad preferences in your Google and Meta accounts. Google offers a browser add-on to opt out of Google Analytics.
• Industry opt-outs: the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org), per browser and device.
• Email: use the unsubscribe link in any marketing email.
• Texts: reply STOP (Section 6).

6. Text messages

• What we send. If you give us your mobile number and agree to texts, we may text you about your real estate questions, appointments and showings, schedule changes, listings and updates.
• Stop anytime. Reply STOP. We’ll send one message confirming you’re unsubscribed and nothing after that unless you opt in again.
• Help. Reply HELP, or email us (Section 10).
• Rates and frequency. Message and data rates may apply. Message frequency varies.
• Carriers are not liable for delayed or undelivered messages.
• Agreeing to texts is never a condition of working with us.

7. Your privacy rights

Depending on where you live, you may have the right to:

• Confirm whether we process your personal information and get a copy in a portable format
• Correct inaccurate information
• Delete information we no longer need (Section 8)
• Opt out of the sale of your information, targeted advertising, or profiling with legal or similarly significant effects (we don’t sell personal information or do that kind of profiling; opt out of targeted advertising as described in Section 5)
• Get a list of the third parties we’ve disclosed your information to, where your state law provides it
• Withdraw consent you’ve given us

Residents of California and of other states with comprehensive privacy laws may use these rights as their state law allows. You can use an authorized agent with your written permission. We may ask for information to verify your identity and will use it only for that purpose. We aim to acknowledge requests within 10 business days and respond within 45 days, and we’ll tell you in writing if we need up to 45 more. We won’t treat you differently for using your rights.

Appeals. If we decline a request, you can appeal by replying to our response or emailing us with the subject line “Privacy Request Appeal.” We’ll answer in writing within the time your state requires. If we deny the appeal, you may contact your state Attorney General.

Additional notice for California residents

Under the California Consumer Privacy Act, as amended:

• Categories collected in the past 12 months: identifiers (name, email, phone, IP address); customer records (name, address, phone); protected characteristics only if you provide them; commercial information (property preferences, transaction history); internet activity; general location from IP address; electronic communications (email, text and message content); professional information if provided; and inferences drawn from these. Sources, purposes and disclosures are described in Sections 2, 3 and 5.
• Right to know: what we collected, its sources, our purposes, who we disclosed or shared it with, and how long we keep it. We need not answer more than two requests to know in 12 months.
• Right to delete or correct: we honor verified requests unless the law allows otherwise (Section 8).
• Authorized agents: an agent with your written permission, or a power of attorney, may submit requests for you; we may ask you to verify your identity directly.
• Timing: we acknowledge within 10 business days and respond within 45 calendar days (up to 90 with written notice), covering the prior 12 months, at no charge unless a request is excessive or repetitive.
• Selling and sharing: we don’t sell personal information. We may share device identifiers and browsing activity with advertising partners for cross-context behavioral advertising; opt out through the footer link, a GPC signal or by contacting us.
• Sensitive personal information: we don’t ask for it and don’t use it in ways that trigger the right to limit.
• Non-discrimination: we won’t treat you differently for using these rights.

8. How long we keep it

Our relationships last a lifetime, so we keep your contact information for as long as you’re part of our community. You can unsubscribe from our emails or texts anytime. Transaction records are kept as long as real estate licensing and brokerage rules require, and marketing preferences until you change them.

When we grant a deletion request, we delete your information from our systems and direct our service providers to do the same. We keep a minimal record of the request so we can keep honoring it, and we never use that record to contact you. Backups are overwritten in the normal course. Records that brokerage or legal rules require us to keep are excluded.

9. Security, other websites and children

Security. We use reasonable safeguards, but no website or email system is completely secure, so please don’t send account numbers or other sensitive financial information through our forms. We will never ask you to send wire instructions or funds by email or text. Always confirm wiring instructions by phone with your closing attorney.

Other websites. The Site and our social pages link to sites we don’t control, such as Instagram, Facebook, Google, YDBG, lenders and Keller Williams pages. Their own policies apply.

Children. Our Site and services are for adults. They are not intended for anyone under 18, and we don’t sell or share the personal information of anyone under 16. If we learn we collected a child’s information, we’ll delete it.

10. Contact us

JAM Worldwide LLC, doing business as JAM Worldwide @ Keller Williams Peachtree Road
804 Town Blvd, Suite A2040, Atlanta, GA 30319
Connect@JAM-WorldWide.com · 404.419.3500
Office hours: Monday to Friday, 10 to 6. Saturday by appointment.

11. Changes to this policy

We may update this policy as the Site and our services change. When we make material changes, we’ll update the date at the top, post the new version here, and give additional notice or ask for consent where the law requires.